give customers information about products and services and helping customers understand the product and and answering questions about their services. Requirements · Excellent listening and questioning skills providing excellent customer service is to be friendly · Know your product or service and respond in a timely
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools understanding of customer service methodologies and best practices for a service organization focusing on Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative