understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning frequent dialler issues. All round understanding of inbound and outbound contact centres & the various large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and competencies email Contact Center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM
plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and Training Manager experience, ideally within a call center environment (including design, development, preparation
plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and Training Manager experience, ideally within a call center environment (including design, development, preparation
experience working at a management level within a Call Centre of a large operation 2 years experienced multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1
experience working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing