improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic Managers for all the accounts to implement training plan. Operates as an account manager for the call Work closely with Gradbay managers from various accounts to ensure smooth transition of agents and help Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of
improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic Managers for all the accounts to implement training plan. Operates as an account manager for the call Work closely with Gradbay managers from various accounts to ensure smooth transition of agents and help Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of
opportunities for growth of the account. Set a strategy for the development of the account and stay abreast of new experience, drive change and influence future change/projects to support and achieve improvements in the customer on identified opportunities for growth of the account. Effectively manage the contract with the client Executive to >1600 agents. Decision making and accountability of the Senior Ops Manager is reduced because
Liaising with printers and suppliers to ensure projects briefed are done in time. Responsible for the stress effectively. Ability to manage various projects at the same time. Ability to work well with different budget. Initiative / Proactive attitude towards projects Degree or Equivalent qualification in creative
application architecture knowledge is needed Create project and application architecture deliverables that a high performing team while defining clear accountability and expectations Experience with one or multiple
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer
performance of Operations Managers within the account to ensure delivery of overall targets and business
performance of Senior Ops Managers within the account to ensure delivery of overall targets and business