service and process improvements. Analyse and research team metrics to identify areas of excellence and plans and address operational issues. Sets the strategy in line with client and company objectives. Leads service optimisation and changes to processes / strategy. Operational portfolio management of the teams typically 6-12 months with input into the longer-term strategy. Competencies, Skills, and Abilities : Planning
maintained and integrated within the process of strategy development and technology planning. Maintain and IT Team review business drivers, needs and strategies and understand implications to the application Effectively maintain awareness of the business strategy and company profitability, including all budgetary Contact Center Technologies and Contact Center strategies. Understanding of business processes and (digital)
Sales Insurance Experience 1 Year Selling Funeral Policy or Hospital Plans advantageous Matric DOFA Checks
opportunities for growth of the account. Set a strategy for the development of the account and stay abreast opportunities that will impact on the longer-term strategy of the business. Control of the Client relationship vs external customer requirements against the strategy of the business as a whole. Adaptability / Resilience
improvements to Head of Operations Analyse and research team metrics to identify areas of excellence and