service and process improvements. Analyse and research team metrics to identify areas of excellence and Reviews Financial Management Forecast and analyse data against budget annual figures. Conduct a rolling
improvements to Head of Operations Analyse and research team metrics to identify areas of excellence and
inbound and outbound contact centres & the various data and dialling regulations. (OFCOM, ACMA, POPI etc) campaigns based on Head Count Hours requirement. Sizing data needs versus headcount costs. Management/leadership
Management Approve the final forecast and analyse data against annual budget figures. Review rolling forecasts