Focus is on the ratification and approval of all resource plans and proposed continuous improvement initiatives ensuring adherence to service levels; manage resources in the long term. Strong and adaptable communication a senior level leading a service driven contact centre. 3 years' experience in managing and developing experience managing a large, outsourced contact centre operation. Market Related
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation standards and meeting service levels; manage resources. Leadership skills; ability to lead and motivate understanding of inbound and outbound contact centres & the various data and dialling regulations
standards and meeting service levels; manage resources in the longer term. Strong and adaptable communication working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
Operations, Workforce planning, Recruitment, Human Resources and other stakeholders to effectively implement calendar/schedule effectively including planning training resources and training room requirements as per ramp plans area of training A good understanding of Contact Centre procedures
Operations, Workforce planning, Recruitment, Human Resources and other stakeholders to effectively implement calendar/schedule effectively including planning training resources and training room requirements as per ramp plans area of training A good understanding of Contact Centre procedures
literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
or National Diploma NQF L6 relevant to Human Resources (non-negotiable) CLOSING DATE 26 th June 2024