To ensure the effective management of all aspects of the campaigns to ensure service delivery against client performance standards. Key Responsibilities (duties and expectations include but are not limited to) : - Ensure the successful delivery of Operational Targets according to client agreements:
Motivate and manage performance of Head of Ops / Senior Ops Managers within the operation to ensure delivery plans. Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement. experience, drive change and influence future change/projects to support and achieve improvements in the customer Executives have up to 5 Senior Ops Managers working for them with a ratio of 1 Senior Ops Manager to up to agents. Decision making and accountability of the Senior Ops Manager is reduced because of the additional
impact on it. Motivate and manage performance of Senior Ops Managers within the account to ensure delivery Review monthly forecasts and agree targets with Senior Ops Managers ensuring alignment to customer requirements requirements. Compile quarterly reports with Senior Ops Managers and address areas of improvement. Ensure implement across teams. Actively engage and coach Senior Ops Managers on operational issues to ensure process Management of the Senior Ops Managers Provide daily direction and communication to Senior Operations Managers
Liaising with printers and suppliers to ensure projects briefed are done in time. Responsible for the stress effectively. Ability to manage various projects at the same time. Ability to work well with different budget. Initiative / Proactive attitude towards projects Degree or Equivalent qualification in creative
changes to Training content and delivery. Maintain project documentation and course folders. Competencies client facing role would be preferred. Previous project management experience would be an advantage but
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer
Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of
Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of
application architecture knowledge is needed Create project and application architecture deliverables that