This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
To ensure the effective management of all aspects of the campaigns to ensure service delivery against measures. Manage an effective Communication model to ensure all teams understand the overall business performance their impact on it. Motivate and manage performance of Operations Managers within the account to ensure delivery targets and business plan. Review monthly forecasts and agree targets with Operations Managers ensuring requirements. Compile monthly reports with Operations Managers and address areas of improvement Engage with client
Insurance Experience 1 Year Selling Funeral Policy or Hospital Plans advantageous Matric DOFA Checks Valid ID
To ensure the effective management of all aspects of the operations to ensure service delivery against measures. Manage an effective Communication model to ensure all teams understand the overall business performance their impact on it. Motivate and manage performance of Senior Ops Managers within the account to ensure delivery targets and business plan. Review monthly forecasts and agree targets with Senior Ops Managers ensuring requirements. Compile quarterly reports with Senior Ops Managers and address areas of improvement. Ensure continuous
Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed working relationships with internal IT and business management to understand firm and technology goals and Participate in business and technology planning sessions and anticipate future business / technology changes changes Work with the business and IT Team review business drivers, needs and strategies and understand of architectural decisions, issues and plans to business and IT Leadership Provide expert knowledge of
professional legal, contractual and governance support. To manage all aspects of company contracts, including requests obligations registers. To support (as required) all business areas in relation to legal aspects and contractual ensure that it is fit-for-purpose and thereafter manage the necessary compliance requirements in terms negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual disputes/litigation/employment related
professional legal, contractual and governance support. To manage all aspects of company contracts, including requests obligations registers. To support (as required) all business areas in relation to legal aspects and contractual ensure that it is fit-for-purpose and thereafter manage the necessary compliance requirements in terms negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual disputes/litigation/employment related
Branding collateral Design and conceptualisation Managing client expectations from typesetting to design Provide guidance and support to stakeholders. Management of tactical (1week - 1month) priorities within within the team and actively contribute to and manage enterprise-wide initiatives (1month – 3months) Skills photo-editing software Creativity and innovation Time management and organisational skills Accuracy and Attention work well under pressure and manage stress effectively. Ability to manage various projects at the same
Client personnel to ensure accuracy of information. Business Evaluate current training materials and methods development software and at least one Learning Management System Visual design skills (Dreamweaver, Photoshop facing role would be preferred. Previous project management experience would be an advantage but not essential