model to ensure all teams understand the overall business performance and their impact on it. Motivate and account to ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets Identify and highlight opportunities for service and process improvements. Analyse and research team metrics Senior Ops Managers on operational issues to ensure process optimisation and improvements. Engage with client client and company objectives. Leads Quarterly Business Reviews Financial Management Forecast and analyse
EXPERIENCE IN AN INTERN ROLE Join CCI, a leading Business Process Outsourcing (BPO) company dedicated to delivering with cross-functional teams to streamline business processes and improve efficiency. Contribute to ongoing diploma in Computer Science, Information Technology, Business Administration, or related field. Strong interest
model to ensure all teams understand the overall business performance and their impact on it. Motivate and account to ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets Identify and highlight opportunities for service and process improvements to Head of Operations Analyse and Operations Managers on operational issues to ensure process optimisation and improvements Management of the client interactions Collate and present Monthly Business Reviews Financial Management Ensure expenditure
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
obligations registers. To support (as required) all business areas in relation to legal aspects and contractual queries from business areas and clients appropriately while balancing legal risks and business interests Work collaboratively to identify and implement process improvements and support updates to standard operating
obligations registers. To support (as required) all business areas in relation to legal aspects and contractual queries from business areas and clients appropriately while balancing legal risks and business interests Work collaboratively to identify and implement process improvements and support updates to standard operating
policies and procedures, managing the accreditation process, and ensuring compliance with all applicable regulations of training programs Manage the accreditation process, including submitting applications, preparing for support the accreditation process Lead the accreditation project management process, ensuring timely and successful Manage the accreditation audit and assessment process, including preparing for site visits, coordinating improvement Strong understanding of accreditation processes and regulations, with a proven track record in
policies and procedures, managing the accreditation process, and ensuring compliance with all applicable regulations of training programs Manage the accreditation process, including submitting applications, preparing for support the accreditation process Lead the accreditation project management process, ensuring timely and successful Manage the accreditation audit and assessment process, including preparing for site visits, coordinating improvement Strong understanding of accreditation processes and regulations, with a proven track record in
a mature document trail Use formal and agreed processes, methods, and standards to address incident management mature manner, ensuring effective remediation, business impact and root cause analysis. Investigate all vulnerabilities to seek long term solutions. Reduced business risk and the development effective threat detection