is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning The most important rule in providing excellent customer service is to be friendly · Know your product literacy · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission
The data engineer is responsible for expanding and optimizing our data and data pipeline architecture well as optimizing data flow and collection for cross functional teams. The Data Engineer will support database architects, data warehouse managers, data analysts and data scientists on data initiatives and will will ensure optimal data delivery architecture is consistent throughout ongoing projects. Key Responsibilities: Create and maintain optimal data pipeline architecture, Assemble large, complex data sets that meet functional
hunt for a dynamic and skilled IT Senior Security Analyst to join our vibrant team in Durban. This pivotal industry best practices. Enhanced reporting with clear data driven results for use during security assessments Implement and report against scheduled sensitive data discovery. Stay current on IT security trends and Qualys, AV, SIEM's, Qualys and Nessus, unstructured data scanning, rogue detection etc. Pentest experience
planning with Project Managers, Business Analysts, Technical Analysts, and developers to define technology and interface specifications. Analyze information/data flow, system platforms, components, and dependencies cycle) and security principals Experience with SQL data structure and design Understanding of application Studio, Microsoft IIS, API, SQL, MySQL structured data etc.
ongoing projects in areas such as data management, analytics, and customer support. Participate in training
and weekly targets are met Respond to escalated customer issues from Agents Continually evaluate agent improve team operations, efficiency and service to customers and clients. Provide statistical and performance abilities; ability to collate, manage and analyse data • Adaptability / Flexibility • Problem solving skills
The role is to support Customer Service Agents in delivering exceptional customer experience to their guests Competencies, Skills and Abilities: Must have a strong customer experience background. Must be keen on working change and an environment where that is process and customer experience driven. Able to confidently build strong emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption
The role is to support Customer Service Agents in delivering exceptional customer experience to their guests Competencies, Skills and Abilities: Must have a strong customer experience background. Must be keen on working change and an environment where that is process and customer experience driven. Able to confidently build strong emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption
They provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions balance outstanding, support and experience with customer whilst maintaining compliance standards Telco achieved and enhanced Previous experience within the Customer Service, Technical, Sales, Collection and Retentions
continuous improvement in the service provided to customers and sales targets • Coaching and mentoring staff Inspiring team members to provide market leading customer service levels • Support projects and new initiatives emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption