exciting opportunity is available for a Managing Executive to join our team, based in Umhlanga. The primary micromanagement of the operation. Size Managing Executives have up to 5 Senior Ops Managers working for to up to 400 agents and a ratio of 1 Managing Executive to 1500 agents. Usually work in a multi-disciplinary for structures over 1500 employees: Managing Executives may have up to 3 Heads of Ops reporting into to up to 1000 agents and a ratio of 1 Managing Executive to >1600 agents. Decision making and accountability
Responsible for setting the overall direction and guidelines for the organization's Dialler Platform's Level of Authority Strong influence on strategic direction of division with allocation and co-ordination Solid understanding of Contact Center telephony markets, solutions, Contact Center designs and personalized IVR experience. Strong leadership capability, executing as appropriate in the areas of responsibility
Management of the Operations Managers Provide daily direction and communication to Operations Managers on operational Tertiary education in Sales, Business Management / Marketing or equivalent experience Travel and Leisure experience and developing budgets and financial forecasts. Market Related
Management of the Senior Ops Managers Provide daily direction and communication to Senior Operations Managers Qualifications Tertiary education in Sales / Marketing or Equivalent Experience Travel and Leisure experience and developing budgets and financial forecasts. Market Related
recommend ideas to promote the company and gain market share. Present innovative and creative branding branding proposals to drive internal and external marketing initiatives. Liaising with printers and suppliers years' experience working in a high-performance marketing field. Must have experience working with Premiere
clients for feedback and content improvements. Execute program transition with new clients. Designing processes. Designing & Executing Training Needs Analysis Tools. Create and execute Training ramp plan to
clients for feedback and content improvements. Execute program transition with new clients. Designing processes. Designing & Executing Training Needs Analysis Tools. Create and execute Training ramp plan to
of seniority • Inspiring team members to provide market leading customer service levels • Support projects Availability to work flexible shifts for the US Market. Credit and Criminal Clear Must have a strong sales
of seniority • Inspiring team members to provide market leading customer service levels • Support projects Availability to work flexible shifts for the US Market. Credit and Criminal Clear Must have a strong sales
code for review. - Must be based in South Africa. Market Related