periodically to ensure its effectiveness in meeting the needs of the Stakeholders & that it is in line with Organization's requirements of improving Customer Experience Manage multiple accounts from various industries Operations & Quality functions to understand any training needs/interventions required and provide necessary Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders streamline processes. Designing & Executing Training Needs Analysis Tools. Create and execute Training ramp
periodically to ensure its effectiveness in meeting the needs of the Stakeholders & that it is in line with Organization's requirements of improving Customer Experience Manage multiple accounts from various industries Operations & Quality functions to understand any training needs/interventions required and provide necessary Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders streamline processes. Designing & Executing Training Needs Analysis Tools. Create and execute Training ramp
the business and IT Team review business drivers, needs and strategies and understand implications to the teams when application architecture knowledge is needed Create project and application architecture deliverables database, Active Directory, and other technologies needed to operate customer contact centres Demonstrate requirement. Sizing data needs versus headcount costs. Management/leadership experience, abilities, and accomplishments applications. Recent Genesys Contact Center product experience and competencies - within the past 3-5 years
Representative to ensure that modules meet client needs and expectations. Establish relationships with relevant instructional design qualifications- advantageous Experience of the full training life cycle – TNA, Designing Learning Concept & Learning Principles Emphasis on Needs Analysis and Design of Training Materials would manipulation. Experience in a client facing role would be preferred. Previous project management experience would
deviations. Review daily service levels, customer experience, quality, and compliance measures. Manage an quarterly basis and may extend up to 6 months Experience, Knowledge, and Qualifications • Tertiary education Management / Marketing or equivalent experience Travel and Leisure experience would be advantageous. Sound knowledge various OD courses on the Aspire Journey 3-5 years' experience working at a management level within a Call Centre
least 3 years' experience working in a high-performance marketing field. Must have experience working with with Premiere Pro Experience with design software and technologies, for example InDesign, Photoshop, Illustrator
nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift allowance
Admitted Attorney. Governance and compliance experience. Demonstrate a solid understanding of legal terminology common programs such as Microsoft Office. Previous experience working with contract regulations the related
Admitted Attorney. Governance and compliance experience. Demonstrate a solid understanding of legal terminology common programs such as Microsoft Office. Previous experience working with contract regulations the related