Operations Managers on operational performance. Assist with workforce planning issues Coach Operations experience working at a management level within a Call Centre of a large operation 2 years experienced in managing campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
communicator. Able to communicate technical information to Non-technical people. Level of Authority Strong technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
area of training A good understanding of Contact Centre procedures
area of training A good understanding of Contact Centre procedures
governance framework in South Africa and to keep informed necessary groups for continuous updating and evidencing Capable of professionally managing confidential information. Exemplify creative problem-solving abilities
governance framework in South Africa and to keep informed necessary groups for continuous updating and evidencing Capable of professionally managing confidential information. Exemplify creative problem-solving abilities
relevant Client personnel to ensure accuracy of information. Business Evaluate current training materials
concepts and communicating ideas that inspire, inform, and captivate Key Responsibilities: Client - Responsibe