model to ensure all teams understand the overall business performance and their impact on it. Motivate and account to ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets opportunities for service and process improvements to Head of Operations Analyse and research team metrics Operations Managers on operational performance. Assist with workforce planning issues Coach Operations Input into commission structures for sign off by the Head of Operations Provide a Subject Matter expert role
Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed close working relationships with internal IT and business management to understand firm and technology goals Participate in business and technology planning sessions and anticipate future business / technology changes changes Work with the business and IT Team review business drivers, needs and strategies and understand of architectural decisions, issues and plans to business and IT Leadership Provide expert knowledge of
governance support to CCI.To provide professional legal, contractual and governance support. To manage preparation of obligations registers. To support (as required) all business areas in relation to legal aspects updating and evidencing of governance compliance. Support procurement as appropriate with the negotiation queries from business areas and clients appropriately while balancing legal risks and business interests identify and implement process improvements and support updates to standard operating procedures. Admitted
governance support to CCI.To provide professional legal, contractual and governance support. To manage preparation of obligations registers. To support (as required) all business areas in relation to legal aspects updating and evidencing of governance compliance. Support procurement as appropriate with the negotiation queries from business areas and clients appropriately while balancing legal risks and business interests identify and implement process improvements and support updates to standard operating procedures. Admitted
Cross Skill / Up skill Training/Refreshers/Floor Support or any other intervention in consultation with remedial / cross skill training as per business needs. Manages floor support activities to identify gaps in customer Risk Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule interventions with Operations to understand change in Business Focus and Requirements. Selection and TTT with any period of change based on the needs of the business Computer literate (MS office, Word, Excel, power
Cross Skill / Up skill Training/Refreshers/Floor Support or any other intervention in consultation with remedial / cross skill training as per business needs. Manages floor support activities to identify gaps in customer Risk Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule interventions with Operations to understand change in Business Focus and Requirements. Selection and TTT with any period of change based on the needs of the business Computer literate (MS office, Word, Excel, power
partner. Finance - Identify, promote, and gain support for improvement opportunities that will increase Authority - Subject Matter Expert Provide guidance and support to stakeholders. Management of tactical (1week well with different people from all parts of the business. Creative and conceptual thinker Active listening
Join the largest business process outsourcing provider in Africa and play a part in steering the human to make an impact from day one.Join the largest business process outsourcing provider in Africa and play your work on time, help others when they need assistance and speak honestly to everyone. PROGRAMME TERM experience Must be able to work rotational shift 24/7 business REQUIREMENTS CV Copy of ID Copy of matric certificate
Client personnel to ensure accuracy of information. Business Evaluate current training materials and methods utilize all available Tools. Create, maintain, and support a range of training resources to allow all staff