is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning providing excellent customer service is to be friendly · Know your product or service and respond in a timely · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission ·
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the
management of all aspects of the campaigns to ensure service delivery against client performance standards. and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures with Operations Managers ensuring alignment to customer requirements. Compile monthly reports with Operations improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations
Responsibilities: Client - Work with the Client Representative to ensure that modules meet client needs and
company Global brand and ensuring that this is represented according to Brand guidelines. Proactively recommend
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise floor support activities to identify gaps in customer service/communication skills/product process knowledge
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise floor support activities to identify gaps in customer service/communication skills/product process knowledge