on it. Motivate and manage performance of Operations Managers within the account to ensure delivery of monthly forecasts and agree targets with Operations Managers ensuring alignment to customer requirements requirements. Compile monthly reports with Operations Managers and address areas of improvement Engage with client across teams. Actively engage and coach Operations Managers on operational issues to ensure process optimisation Management of the Operations Managers Provide daily direction and communication to Operations Managers on operational
be domestic or international. Liaise with Operations Managers and Sr. Managers for all the accounts to to implement training plan. Operates as an account manager for the call center's Operations & Quality staff have an adequate transition to the Operations floor. Manages ongoing version control/changes & updated at all times Follows the operating rhythm for training manager and reports completion of tasks
be domestic or international. Liaise with Operations Managers and Sr. Managers for all the accounts to to implement training plan. Operates as an account manager for the call center's Operations & Quality staff have an adequate transition to the Operations floor. Manages ongoing version control/changes & updated at all times Follows the operating rhythm for training manager and reports completion of tasks
Responsible for setting the overall direction and guidelines for the organization's Dialler Platform's Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed, maintained and integrated within the process of strategy development and technology plan