With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
area of training A good understanding of Contact Centre procedures
area of training A good understanding of Contact Centre procedures