understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center round understanding of inbound and outbound contact centres & the various data and dialling regulations in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
Specialist In this role, you will be the first point of contact for our customers, helping them resolve technical literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will
clients. Be responsible for the end-to-end customer contact processes and their associated customer experience cost-effective operation consistently achieving contact handling SLAs. Act as the Voice of the Customer at a senior level leading a service driven contact centre. 3 years' experience in managing and developing years' experience managing a large, outsourced contact centre operation. Market Related
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
the area of training A good understanding of Contact Centre procedures
the area of training A good understanding of Contact Centre procedures