manager for the call center's Operations & Quality functions to understand any training needs/interventions intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas Manages ongoing version control/changes & the quality of all training content and material & keep
manager for the call center's Operations & Quality functions to understand any training needs/interventions intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas Manages ongoing version control/changes & the quality of all training content and material & keep
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication