Looking for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of lasting impression? Look no further Our team of dedicated call center agents is here to exceed your expectations Whether it's day or night, weekends, or holidays, our call center operates round the clock to provide uninterrupted service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering to established multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with live chat
appoint an experienced and inspirational Sales Team Leader to join its high profile division. This is a sales focused team Leader to aid in the development and growth of a high caliber team in an environment Setting team objectives and regular review periods • Development of a balanced scorecard of team members staff across various levels of seniority • Inspiring team members to provide market leading customer service year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at
appoint an experienced and inspirational Sales Team Leader to join its high profile division. This is a sales focused team Leader to aid in the development and growth of a high caliber team in an environment Setting team objectives and regular review periods • Development of a balanced scorecard of team members staff across various levels of seniority • Inspiring team members to provide market leading customer service year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at
technology changes Work with the business and IT Team review business drivers, needs and strategies and architecture, and consult business and technology teams when application architecture knowledge is needed initiative, being proactive. Ability to work as part of a team. An excellent communicator. Able to communicate controls focused on the impact the specialist support team has on delivery of ensuring the business achieves expenditure is within budget Propose incentives for the team for approval by line management Drive cost management
an effective Communication model to ensure all teams understand the overall business performance and Analyse and research team metrics to identify areas of excellence and implement across teams. Actively engage interactions daily Operational portfolio management of the teams Subject Matter expert for the area and broader Provides level within a Call Centre of a large operation 2 years experienced in managing large teams across multiple multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
This is a Manager position that is a leader-manager role that requires the candidate to train, design training plan. Operates as an account manager for the call center's Operations & Quality functions to understand activities to improve and sustain team ESAT. Ensuring the training team stays updated with knowledge of performance & development plans of the training team including mentoring, coaching & upskilling Conduct years Training Manager experience, ideally within a call center environment (including design, development
This is a Manager position that is a leader-manager role that requires the candidate to train, design training plan. Operates as an account manager for the call center's Operations & Quality functions to understand activities to improve and sustain team ESAT. Ensuring the training team stays updated with knowledge of performance & development plans of the training team including mentoring, coaching & upskilling Conduct years Training Manager experience, ideally within a call center environment (including design, development
an effective Communication model to ensure all teams understand the overall business performance and Analyse and research team metrics to identify areas of excellence and implement across teams. Actively engage campaign by working closely with training delivery teams to ensure the ongoing development all levels. Build strategy. Operational portfolio management of the teams Subject Matter expert across more than one area Leadership skills: ability to lead and motivate a team. Business Analysis: ability to analyse and interpret
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
explain the solution · The ability to work well in a team · problem solving skills · The most important rule