expert knowledge of application architecture, and consult business and technology teams when application technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
a senior level leading a service driven contact centre. 3 years' experience in managing and developing experience managing a large, outsourced contact centre operation. Market Related