Join our dynamic team to service USA's largest network provider as a Technical Support Specialist In this support Troubleshoot and resolve issues related to network connectivity, hardware, and software. Guide customers
Managers for all the accounts to implement training plan. Operates as an account manager for the call center's Analysis Tools. Create and execute Training ramp plan to transition large number of new hire intakes in milestones and plan training based on that People Coordinating with Operations, Workforce planning, Recruitment Creating and implementing Employee development plan. Introducing creative New Training methods & performance Manages the performance & development plans of the training team including mentoring, coaching
Managers for all the accounts to implement training plan. Operates as an account manager for the call center's Analysis Tools. Create and execute Training ramp plan to transition large number of new hire intakes in milestones and plan training based on that People Coordinating with Operations, Workforce planning, Recruitment Creating and implementing Employee development plan. Introducing creative New Training methods & performance Manages the performance & development plans of the training team including mentoring, coaching
ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets with operational performance. Assist with workforce planning issues Coach Operations Managers on workforce design of commission structures with Head of Ops Planning time frame ranges is typically on a quarterly
process of strategy development and technology planning. Maintain close working relationships with internal Requirements: Participate in business and technology planning sessions and anticipate future business / technology implications of architectural decisions, issues and plans to business and IT Leadership Provide expert knowledge evaluation of emerging Contact Center technologies Planning and Organisational Skills; defining performance management and staff. Strong architecture & systems planning skills Well versed with multi-channel technologies