the development, configuration, deployment and support of customer software solutions, to participate written and verbal is required. Advanced Microsoft Office skills (Visio, Excel, and Word) Working knowledge
5 IT HUBs across Africa and provide Level 1-3 support for hardware, virtualization, SAN, and vSAN systems and business applications. Implement ITIL-based support processes, manage IT infrastructure contracts, IT experience. Minimum 8 years' experience in supporting and maintaining Microsoft Systems and Networks Networks. Minimum 7 years' experience in supporting and maintaining VMware systems (6.7) or equivalent. Experience
with the Head of Dev for technical support and leadership. Support: Assist the Head of Dev in handling that arise from users or system issues. Provide support for product-specific queries. Learning and Development:
and provide technical support to junior team members. Implement ITIL MIS support processes, manage IT Administration Minimum 8 years of experience in supporting and ITIL Practitioner (V3) / ITIL Specialist
through dashboards. Establish an ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing relevant experience, including a minimum of 8 years supporting and maintaining Microsoft systems and databases
Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook Strong
create reports, sharing their findings with the support team and site technicians. Additionally, the BI
Owner/Manager, collaborate with the Product Team, and support the Head of Dev and the broader Dev Team. Assist