We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
trade test. More than 5 years’ experience as a Clerk of Work/Site Supervisor on Eskom Transmission or
Demonstrated knowledge of bookkeeping best practices Matric Sage Minimum of 2 years' experience in finance-related
Industries or Funeral or Disability Industries Matric certificate/ Grade 12. IT Software Degree or Diploma