Role: Customer Service Representative.
Location:
will serve the purpose of a liaison between a customer and the relevant internal department.
The
efficiently to customer orders and queries in order to maintain high levels of customer satisfaction.
Customer Service/Internal Sales background.
Packaging
communicator with negotiation skills
Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
delivery including SLA agreed turnaround times Customer feedback on orders and dealing with returns and
delivery including SLA agreed turnaround times Customer feedback on orders and dealing with returns and
Business Development
Customer Relationship Development / Prospecting
Customer Needs Clarification
Sell Customer Propositions
Sales Opportunities Creation
Customer Relationship Management
Management / Account Management
Customer Relationship Management (CRM) Data
Operational Compliance
and prospective customers through a relationship-based approach.
dealing with customers, asking the correct questions to determine what parts the customer needs, following following up on deals until the customer is satisfied and the deal is closed, and working with the Workshop skills
under pressure. Duties: Manage and grow existing customers by profiling and looking at value added based To acquire new customers on a consisted basis for the growth for the Company Customer service& retention responding to emails, liaising with customers - giving feedback etc. This customer specialist will take ownership of meeting and requirements for the assigned customers, grow market share and further develop profitable regards to research, leads input and moving the customers to the planner activity Setting up constructive
provide complete and appropriate solutions for every customer in order to boost top-line revenue growth and markets , follow up on all new customer leads to identify prospective customers. Required Qualifications: and customer relationships Perform cost-benefit and needs analysis of existing/potential customers to prospective customers Reach out to customer leads through cold calling Expedite the resolution of customer problems status reports Supply management with reports on customer needs, problems, interests, competitive activities
provide complete and appropriate solutions for every customer in order to boost top-line revenue growth and markets , follow up on all new customer leads to identify prospective customers. Required Qualifications: and customer relationships Perform cost-benefit and needs analysis of existing/potential customers to prospective customers Reach out to customer leads through cold calling Expedite the resolution of customer problems status reports Supply management with reports on customer needs, problems, interests, competitive activities