Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining functional levels such as 2nd Level, Field Service Engineers etc. Ensure that all IT incidents are logged, activity history entries Responsible for escalation for P1 incidents via Voice communication, email, SMS etc
during manufacturing process Perform reverse engineering for development of design and manufacturing data
stand-ups Ability and willingness to coach and give training to fellow colleagues and users when required Understanding