responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse the for customers, Engineers must therefore be customer-focused and must strive to return the customer to accurate request capturing Accountable to confirm customers' information Update the call at least once a day
information contact: Camryn Mearns Specialist Consultant: Finance cmearnsnetworkfinance.co.za
information contact: Camryn Mearns Specialist Consultant: Finance cmearnsnetworkfinance.co.za