Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to our
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
responsibilities
management in Pastel, general administrative duties, telesales support, and filing. Responsibilities: Efficiently administrative support to various departments. Assist with telesales activities and customer inquiries. Maintain organized
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
ready in time. Leasing: Communicating with external agents in order to list vacant properties. Ensure Lease to Headoffice. Responsible for checking external agents' rental applications, as well as acquiring approval with our company approved external real estate agents concerning vacant units. Validate our residential hasn't responded to email. Call the tenant and follow up After the phone the call e-mail the tenant, based days the tenant still has not made a decision then call the tenant as documents need to be sent out and
ready in time. Leasing: Communicating with external agents in order to list vacant properties. Ensure Lease to Headoffice. Responsible for checking external agents' rental applications, as well as acquiring approval with our company approved external real estate agents concerning vacant units. Validate our residential hasn't responded to email. Call the tenant and follow up After the phone the call e-mail the tenant, based days the tenant still has not made a decision then call the tenant as documents need to be sent out and
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
excellence when interacting with clients, sales agents, and colleagues over the phone. Update the underwriting with decisions made and inform the relevant sales agent accordingly. Ensure all daily underwriting administrative management. Identify additional training needs for sales agents related to the Asset Life credit protection product
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and