Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
information relating to sales tickets, inbound & outbound calls in the CRM system (Salesforce) at all software experience (desirable). Experience in inbound phone and email sales. Proficiency with computers
information relating to sales tickets, inbound & outbound calls in the CRM system (Salesforce) at all software experience (desirable). Experience in inbound phone and email sales. Proficiency with computers
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
relationship development CRM workflow management Inbound and outbound marketing coordination Reporting to
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2