service levels and performance data and liaise with internal teams to identify opportunities for improvement relevant to members Track member experience and market data to gain insight, and ensure quality control EXPERIENCE AND QUALIFICATIONS • Bachelor’s Degree in marketing, communications, business management, or in a
benefit administration BASIC JOB DESCRIPTION Manage internal departmental functions and processes •Develop case investigations and social advice from other internal departments •Implementation of decisions, requests recommendations being submitted to BC, MP& BP or other internal departments. •Ensure compliance with Fund rules legislation •Provide detailed, accurate information for internal and external audit purposes within specified deadlines