successful client service team, and we’re on the hunt for a qualified client service manager to drive need a formidable understanding of all client service management requirements, the ability to excel at this role: Represent the company’s products and services, using consumer research and deep and comprehensive Have a full understanding of the business and services we offer to maximise growth opportunities. Maintain existing clients to ensure they receive exceptional service and identify potential new sales opportunities
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Midrand – Gauteng Reporting To: Head of Commercial Department: Commercial Purpose of the job Assistance with point of view. · Working closely with other departments to ensure that proposal and contracts agreed software agreements, distributor agreements, service partner agreements, major supplier agreements, support with the onboarding and management of service providers and partners · Applies effective Commercial methodologies to monitor and report on the quality-of-service delivery and identify areas requiring improvement
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
adjustments, additional product or service items, technical service items, etc Track contract amendments and correspondence with contracted Suppliers and Service Providers Systems Update of contract price changes cost savings initiatives to facilitate Client Service Delivery Consult with Sites and Suppliers to facilitate facilitate the implementation of corrective measures to address and improve Supplier Performance Review
adjustments, additional product or service items, technical service items, etc Track contract amendments and correspondence with contracted Suppliers and Service Providers Systems Update of contract price changes cost savings initiatives to facilitate Client Service Delivery Consult with Sites and Suppliers to facilitate facilitate the implementation of corrective measures to address and improve Supplier Performance Review
messages to relevant department/person Directing clients/visitors to relevant department/person Uploading