analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services. Make Requirements: A friendly and welcoming approach High standards of dress and presentation Ability to remain calm
opportunities through prospecting, networking, and cold calling. · Build and maintain strong relationships with formwork products, applications, and industry standards. · Strong sales and negotiation skills with a
operating system according to company policies & standard operating procedures, with zero tolerance toward purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments)
software system skills. Debtors, Creditors & Bank recon experience. Bookkeeping up to trial balance
reconciliations • Statutory payments • Costing of products • Bank reconciliations • Journals • General Ledger accounts
relationships by organising daily work strategies to call on existing and potential customers. Develop and set appointments, make effective qualifying sales calls, and manage sales cycle to close new business. Develop performance deliverables are achieved, and company standards are upheld. Provide monthly sales reporting and