responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse the for customers, Engineers must therefore be customer-focused and must strive to return the customer to accurate request capturing Accountable to confirm customers' information Update the call at least once a day
Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding ITIL Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Must have the ability to drive results. Must be customer-centric Responsibilities: Understand ordering ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent the customer is a primary requirement for this role. This role must be available to the customer and
Compiling time sheets · Filing · Dealing with customer queries when required · Compiling tender documents computer skills · Excellent communication and customer service skills · Must work well under pressure
Areas
Estate, Business Administration, Marketing, or related field preferred. • Licensed Real Estate Agent with
Degree in a related field will be advantageous.
- 7-10+ years of experience in related roles.
-
Performance Areas Troubleshooting production issues relating to drawings of parts, assemblies and jigs Liaising
to proactively identify and engage corporate customers for potential conferencing reservations. – The
Bachelor's degree in Computer Science, Engineering, or related field
Experience:- Minimum of 3 years of