We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies:
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding the capturing of customer requests from varied inbound sources into the company's Call Management System
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Position Available Dikwena Tsa Molao Security Services seeks a PA Administrator to join their team. Ideally Compiling time sheets · Filing · Dealing with customer queries when required · Compiling tender documents computer skills · Excellent communication and customer service skills · Must work well under pressure and
to proactively identify and engage corporate customers for potential conferencing reservations. – The
implement marketing strategies across products/services. Report on key business metrics and industry trends to align marketing strategies. Support product/service launches with comprehensive marketing plans. Monitor