offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure
ting production issues relating to drawings of parts, assemblies and jigs
Troubleshooting production issues relating to drawings of parts, assemblies and jigs Liaising with technical staff
varied inbound sources into the company's Call Management System. Required to ensure that every opportunity telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests