Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening
business specifications Building web applications using C#, MS SQL, HTML, CSS, Java script and integrate on the development job function being used SharePoint C# MS SQL HTML CCS JS SPFX Webparts PowerApps PowerAutomate
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent
relationship building to place the customer at the center of the organisation.
passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.