Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand and outbound calls in a timely manner to provide product and service information to customers. Prepare customer customer service reports and checks, to ensure effective and efficient admin operation. Update customer and policies to supply accurate information to customers. Contributes to working as a team effort to maintain Record customer interactions and follow up on pending matters to secure resolutions and customer contentment
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand and outbound calls in a timely manner to provide product and service information to customers. Prepare customer customer service reports and checks, to ensure effective and efficient admin operation. Update customer and policies to supply accurate information to customers. Contributes to working as a team effort to maintain Record customer interactions and follow up on pending matters to secure resolutions and customer contentment
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying timely manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans plans, targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team Compliance and Risk Management: Ensure that all customer interactions comply with legal and regulatory
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying timely manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans plans, targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
benefits, we are committed to delivering exceptional customer service . At SmartOps Fleet, we proudly stand sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team Compliance and Risk Management: Ensure that all customer interactions comply with legal and regulatory
skills in AV and/or EDR & NGAV technologies Customer Support experience SLA Service Delivery experience daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and Release Management. Ensure OEM 3rd level support calls are logged and resolved as per OEM resolution, as senior engineer (Problem Management). Provide customer SLA Reports or inputs into SLA reports. CISCO
certification and provide a great level of patient care. Preparing patients for dental work Helping with procedures when necessary Providing excellent patient care Recording treatment information in patient records Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment Giving patients information information on dental hygiene, oral health care, and plaque control programs Collecting and recording medical postoperative instructions as directed by the dentist Caring for dental equipment Forming preliminary impressions