Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
accurately check and approve the onboarding of customers for all branches taking into consideration FICA procedures. To provide external customer services to Branches and Customers. Customer on Boarding To review and and approve customer opening documentation and capturing on COB Ensures that all information on COB matches To review and approve device linking To contact customer to conduct verification checks Administration
Receiving Telephonic and Email Orders. Provide Customers with expert product information and support. Liaising and back orders. Calling existing and potential customers to encourage them to purchase company products Accurately recording details of customers' purchase orders. Processing all customer purchases accordingly. Generating promising leads. Managing customer accounts by ensuring that existing customers remain satisfied with company Developing and sustaining customer confidence Developing in-depth knowledge of customer products and services
Receiving Telephonic and Email Orders. Provide Customers with expert product information and support. Liaising and back orders. Calling existing and potential customers to encourage them to purchase company products Accurately recording details of customers' purchase orders. Processing all customer purchases accordingly. Generating promising leads. Managing customer accounts by ensuring that existing customers remain satisfied with company Developing and sustaining customer confidence Developing in-depth knowledge of customer products and services
accurately check and approve the onboarding of customers for all branches taking into consideration FICA procedures. To provide external customer services to Branches and Customers. Customer on Boarding To review and and approve customer opening documentation and capturing on COB Ensures that all information on COB matches To review and approve device linking To contact customer to conduct verification checks Administration
solution with the customer Design communication diagrams and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners IP network project maintenance Transfer product knowledge and skills to partners and customers Manage problems, analyze and locate onsite problems
To accurately check,verify and update customers on an on-going basis in terms of regulations taking into To provide excellent services to Branches and Customers. Ongoing Due Diligience To review all FICA documentation documentation on existing deals To ensure customer details are accurate and up to date To ensure all existing
To accurately check,verify and update customers on an on-going basis in terms of regulations taking into To provide excellent services to Branches and Customers. Ongoing Due Diligience To review all FICA documentation documentation on existing deals To ensure customer details are accurate and up to date To ensure all existing
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed