Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver
To act as a collection agent by liaising between businesses and customers to collect devises and resolve Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached of time. Ensure what is supposed to be collected was collected Daily tracking of couriered (low touch
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
To act as a collection agent by liaising between businesses and customers to collect devises and resolve Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached of time. Ensure what is supposed to be collected was collected Daily tracking of couriered (low touch
One of our insurance clients is seeking Telesales Consultants and they offering a basic plus commission. Company is based at Fourways and the working hours are 8am to 4:30pm Monday to Friday. This is a 3 months contract.
Requirements
1-2 years sales experience
Matric qualifica
We are looking for Site Agents to oversee construction works on allocated projects across South Africa
We are looking for Site Agents to oversee construction works on a waste-water treatment plant. To plan
We are looking for Site Agents to oversee our construction works on allocated projects across South Africa
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening and