incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
instructions. Event Monitoring ensures incident tickets for each alert and records corrective actions with knowledge of problem management processes and ticketing systems. Ability to function on a team and possess SDSF, and Mainframe Monitoring.' Knowledge of ticketing tools. Strong problem-solving ability and skills Operator. TSO/ISPF, JES, Z/OS Scheduling Tools. Ticketing System. ITIL Foundation advantageous. Basic understanding
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
date
across departments. This includes saving and verifying reports, preparing proposals and contracts and activities. What you'll do Maintenance administration: Verifying and saving reports and inspections Ensuring all inspections Fuel verification (recording and verifying against purchases etc) Ensuring all vehicles are
across departments. This includes saving and verifying reports, preparing proposals and contracts and activities. What you'll do Maintenance administration: Verifying and saving reports and inspections Ensuring all inspections Fuel verification (recording and verifying against purchases etc) Ensuring all vehicles are
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management