style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
proposed financial structures
• Competent in coaching and mentoring of team members.
MAIN
disciplines.
• Training, mentoring and coaching of Business Analysts and   Dealmakers
•
sharing in the team and cross functional
• Coaching and mentoring of team members
TECHNICAL/FUNCTIONAL
/>• Persuading and Influencing skillsÂ
• Coaching and MentoringÂ
• Leading and Co-ordinating
exposure to an Agile Master, Scrum Master, Agile Coach roles performed with Feature teams and Product/Sub-Product team using the AGILE methodology (Support and Coaching sessions/training will be provided, interaction Agile maturity of the team and organization and coaching the team to higher levels of maturity, at a pace Agile maturity of the team and organization and coaching the team to higher levels of maturity, at a pace exposure to an Agile Master, Scrum Master, Agile Coach roles performed with Feature teams and Product/Sub-Product
morale and motivation in the working environment. Coaching and management of allocated team. Workforce management and succession planning. Provide learning and coaching opportunities and taking corrective action where
motivation in the working environment.
delivery requirements Ability and willingness to coach and give training to colleagues and users when required
required performance parameters and act as technical coach where required
and improvements. Provide technical guidance, coaching and support to local IT teams and end-users on
tools to enhance QA test capabilities in journeys, coach and mentor engineers in squads to enhance delivery