7 service window for both change and incident handling Tickets can be opened as service request or real Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std
crucial role in supporting the HR department by handling various administrative tasks, maintaining accurate training programs, and employee engagement activities. Handle employee inquiries regarding HR policies, procedures Experience with HRIS systems is an advantage. Ability to handle confidential information with discretion. Strong
crucial role in supporting the HR department by handling various administrative tasks, maintaining accurate training programs, and employee engagement activities. Handle employee inquiries regarding HR policies, procedures Experience with HRIS systems is an advantage. Ability to handle confidential information with discretion. Strong
Support applications in BW and SAC. Assist in handling incidents and monitor data loads Important: A Support applications in BW and SAC. • Assist in handling incidents and monitor data loads • Important:
deliver operational efficiencies (e.g automations) • Handle escalation queries around 3rd party and DAS site
deliver operational efficiencies (e.g automations) • Handle escalation queries around 3rd party and DAS site
maintain documentation Analyse operational incidents Handle operational requests e.g., onboarding of use cases
go-live support. Operations experience (ticket handling, problem, incident management). Jira and Confluence
Go-live support. Operations experience (ticket handling, problem, incident management) Jira and Confluence Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira and Confluence
Go-live support. Operations experience (ticket handling, problem, incident management) Jira and Confluence Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira and Confluence