system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results documentation as an existing system's functionality is changed. Execution according to the Agile Methodology and and providing support • Executing the required changes through configuration • Executing the analysis
play a technical solution architect role for all change requests. Mediate between developers and functional limited to: Reviewing proposed solutions and code changes, based on learned knowledge of existing system GROUP SAP system landscape and be abreast of what changes are planned and how they will affect topics planned preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results and providing support • Executing the required changes through configuration • Executing the analysis resolution of Production Support calls • Raising Change Requests (CR's) and writing Functional Specifications
knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge
support to all GROUP markets, globally. Ticket and change request creation to service groups responsible support to all GROUP markets, globally. Ticket and change request creation to service groups responsible