We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Support (IT) for all GROUP Plants Be the telephone call receipt of IT incidents related to production issues “Information channel” for Management and end-users Work shifts as part of a team providing 24 x 7 x 365 support
EN Assist with duties as and when instructed by shift leader or the unit manager thus ensuring you promote
rotation spans over morning, evening, and weekend shifts, also on public holidays Working knowledge of and Flexibility to work weekends and after hours in a shift schedule IT experience delivering operations support
(advantageous) - Flexibility to work some weekends/shifts or longer hours if required - Experienced in Agile
(advantageous) - Flexibility to work some weekends/shifts or longer hours if required. - Experienced in Agile
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile (advantageous) • Flexibility to work some weekends / shifts or longer hours if required. • Experienced in Agile
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile (advantageous) • Flexibility to work some weekends / shifts or longer hours if required. • Experienced in Agile
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile (advantageous) • Flexibility to work some weekends / shifts or longer hours if required. • Experienced in Agile
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof with the interface partner NOC (Network Operation Centre). • You apply existing operating models in a future-proof