Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting
Experience with ITIL Edition 4 Experience in IT Service Management (ITSM) Experience with Agile Methodology
identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs, problem
overall leadership to the Corporate Services Programs and manage performance in line with the organization's by the Corporate Services Programs. Contribute, as a member of the Executive Management team, to the development Corporate Services' performance measures that support the Entity's strategic objectives. Develop and manage the representation of the Corporate Services Programs in various committees and forums. Manage risks as set out in the
overall leadership to the Corporate Services Programs and manage performance in line with the organization's by the Corporate Services Programs. Contribute, as a member of the Executive Management team, to the development Corporate Services' performance measures that support the Entity's strategic objectives. Develop and manage the representation of the Corporate Services Programs in various committees and forums. Manage risks as set out in the
Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training
monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
Programming, Spring Boot API development Ops Service Management IAM Business Analysis: Requirements gathering
deployment of resources and shared services Recruitment, performance management and coaching of staff members
deployment of resources and shared services Recruitment, performance management and coaching of staff members