We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all repairs, no working devices scrapped Experience: 2- 3 years' experience in sales, customer service, or telemarketing telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional codes
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all repairs, no working devices scrapped Experience: 2- 3 years' experience in sales, customer service, or telemarketing telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional codes
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
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programs, treat various diseases, and support rehab centres. Your role also includes managing absenteeism, - Rehab Support: Assist biokinetic and rehab centres. - Administrative Roles: Manage absenteeism, incapacity Occupational Medicine, BLS, and ACLS certification. -Experience: 3 years in occupational medicine, preferably preferably with automotive or mining industry experience. - Skills: Excellent communication, problem-solving, - Health administration experience. - Clinic operational management experience.
programs, treat various diseases, and support rehab centres. Your role also includes managing absenteeism, - Rehab Support: Assist biokinetic and rehab centres. - Administrative Roles: Manage absenteeism, incapacity Occupational Medicine, BLS, and ACLS certification. -Experience: 3 years in occupational medicine, preferably preferably with automotive or mining industry experience. - Skills: Excellent communication, problem-solving, - Health administration experience. - Clinic operational management experience.
SKILLS REQUIREMENTS: SAP SD Certification Solid experience in SAP SD Vehicle Management System (VMS) is ADVANTAGEOUS SKILLS REQUIREMENTS: SAP S4HANA experience Experience with Vehicle Management System (VMS) ABAP QUALIFICATIONS/EXPERIENCE REQUIRED: - IT Degree and/or relevant qualifications OR 10 years of experience ROLE AND support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
data analytics and statistics with practical experience using data analytics software (such as Excel simplifying complex data insights for audiences without a technical background A bachelor's degree in Computer comparable discipline is required, with prior experience in data analysis or a related field being advantageous
communication skills to be able to transfer knowledge without resorting to complex language
Experience required:
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving years proven working experience as SAP ABAP SAP Certification 5 - 8 year's experience in DevOps Operations 5 – 8 year's experience in commercial/and/or retail end user IT applications Experience in Logistics conducting training to business process owners Experience in Agile Working Methodology environment