Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting
Experience with ITIL Edition 4 Experience in IT Service Management (ITSM) Experience with Agile Methodology
identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs, problem
Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training
monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
Programming, Spring Boot API development Ops Service Management IAM Business Analysis: Requirements gathering
Minimum 1 year of experience in customer service/account management Microsoft Office experience CRM system
NB: This is a 3 months contract with posibility for renewal Install, configure and upgrade servers and related hardware and software in a LAN, WAN and stand-alone environment to ensure optimal and efficient functioning. Support equipment in a operating system environment, from implementation through
deployment of resources and shared services Recruitment, performance management and coaching of staff members
deployment of resources and shared services Recruitment, performance management and coaching of staff members