Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)