Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
experience within a Contact Centre environment (Customer Service /Messaging highly advantageous) Â
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist entry skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist entry skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call
technical application and systems support to customers and internal business functions Provide second
technical application and systems support to customers and internal business functions Provide second