inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
machining parts, quality control inspections, training and documented information management. Maintain daily factory operations. Attend monthly training as per training schedule. Maintain good timekeeping practices or organise via third parties. Supervising and training apprentices on how to manufacture components correctly
development and attendance of key meetings and training which will be during the week. Requirements: Online
daily factory operations. Attend monthly training as per training schedule. Maintain good timekeeping practices
Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts
e, SQL Server
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
knowledge of specific platforms (Kubernetes, AWS services) for operational management of MuleSoft Integration positively contribute to platform feature and service designs. You will also automate tasks through appropriate delivers platform features, components of the service and solves complex technical problems with high knowledge of specific platforms (Kubernetes, AWS services) for operational management of MuleSoft Integration positively contribute to platform feature and service designs. Automate tasks through appropriate tools
A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative experience Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre